Refund policy

After-sales service and exchange/return policy

We accept returns and exchanges, including for size/fit issues or a change of mind, within 15 days from the date of receipt under the following conditions: • The item has not been washed • The item has not been worn (only tried on to determine the size is acceptable) • The item remains in its original condition and is suitable for resale • All original tags and packaging are intact (if applicable)

Once the product is confirmed to meet the aforementioned requirements, we will assist in handling the exchange/return process.

Please note: • Items that do not meet the above criteria may be rejected for exchange/return • Customers must contact customer service before returning any items

For ordinary returns and exchanges, including size/fit issues or a change of mind, customers pay the return postage. Exchanges also require a USD 10 shipping payment for sending the replacement item. For orders originally shipped free of charge, we do not deduct the original outbound shipping cost from the refund. These charges do not apply to verified damaged, defective, or incorrect items; we provide a free replacement or a full refund and cover return shipping as described in our Return & Exchange Policy. Please contact caddies@cosmicotaku.net before returning an item and follow the return instructions in that policy.

If you have any questions, please contact our customer support team - we are more than happy to assist you.